Help Center

Shipping

Yes, we ship to most countries around the world. Please know that we use USPS International First Class and Priority Service for all our international shipments and that once the package leaves the country we can not provide any further information regarding delivery other than what the USPS tracking number provides. If you have any delivery issues please reach out to your local postal service.

All orders are created and shipped from Hampstead, Maryland, USA.

We do offer free shipping for orders over $50 within the United States of America only.

We use USPS for most orders. Occasionally, we may use UPS for larger orders.

Orders

Most of the orders are shipped the same day or next business day. Orders placed on a Friday, Saturday or Sunday are shipped that Monday.

During holiday's, it may take us an extra day to ship your order due to the increase of holiday orders.

Not at all. We don't mind large orders and welcome them. Just note that the order must be shipped to the same address and not individual addresses.

Unfortunately, we ship orders very quickly. You may cancel your order within 2 hours. After the 2 hour period, we cannot cancel orders.

All changes must be made within 2 hours of placing your order. After that time, we cannot make changes to your order.

Please double check your address during checkout to ensure you have the correct shipping address.

We accept most major credit cards such as Visa, Mastercard, Discover Card, and American Express as well as PayPal.

Returns

We stand by our merchandise 100% and we will accept returns on any unused and unwashed items within 14 days of purchase. For more details please visit our Return Policy here.

Please reach out to our customer service team at info@oliver-grace.com and we will make sure to send a replacement out right away. If the defective items needs to be returned to us we will also provide a pre-paid return label.

In your email, please include your name, order number, and any necessary information so we can better assist you.